Do you have questions? Please contact Lars Eriksson on +46 63-10 44 54.
The Operational Module in Carcare is offered for used cars and new cars.
Operatinal modules in Carcare are preceded by an Onboarding period. During the Onboarding period, information is collected and the Customer’s instance in Carcare is set up, whereafter the Customer goes live. The Onboarding period normally ends with a follow-up meeting approximately 2-4 weeks after the live date, to ensure that the setup is working well. The Supplier determines when the Onboarding period begins and ends. The set of Carcare includes a sketch of your process flow in Visio format where we go through all the steps in your operational process. The Supplier assists with setting up notifications, reminders, stations and locations in Carcare. Furthermore, the Supplier offers a training session online. Costs for travel time, training and travel expenses will be added for any on-site training.
An Operational module monitors a predefined process flow. Rules and alerts are set up to monitor the flow based on this. The steps for the vehicle through the process flow are triggered by events in external systems, which enables high degree of automation. An example of such an event, is the purchase of a vehicle in the Customer’s DMS which then creates a new vehicle in Carcare. However, everything is not automated in the Operational module. Some things are manual, such as planning stations/actions on a vehicle and setting these in order. The steps in a process are in some cases done automatically, and in other cases manually from the Customer’s Carcare instance or via email.
Rules can be established to monitor the efficiency of the process flow. These rules can be of the change/move type or of the time type. These rule types trigger an email to the desired person or desired department. An alert is triggered in the same way, but only provides an alert in Carcare to let the user know that there is a deviation.
Access is given to statistics where the process flow is divided into parts and visualized for the user, to identify possible bottlenecks in the flow. The total time of the flow as well as for the parts are presented in time.
Rights are embedded into Carcare to assign different roles access to e.g., statistics.
The Automatic Module in Carcare is offered for used cars and new cars.
In the set-up of Carcare as an automated facility it is included for used cars the set-up of lead time measurement for lead time 1,2 and 3. All the cars are automatically imported from the Customer’s DMS, and are checked when they are advertised, sold and delivered. For new cars, all cars are automatically imported from the Customer’s DMS. Thus, they can then be tracked from factory to facility. We offer one training session via video link. Any training on-site is additional.
An automated module in Carcare automatically monitors a process flow where no manual action is needed. The automated module regarding used cars measures lead time1, lead time2 and lead time3 automatically. For new cars, the factory order status and the arrival at the facility are automatically monitored.
Rules can be established to monitor the efficiency of the process flow. These rules can be of the change/move type or of the time type. These rule types trigger an email to the desired person or desired department. An alert is triggered in the same way, but only provides an alert in Carcare to let the user know that something is out of order.
Access is given to statistics where the process flow is divided into parts and visualized for the user, to identify possible bottlenecks in the flow. The total time of the flow as well as for the parts are presented in time.
Rights are embedded into Carcare to assign different roles access to e.g., statistics.
In Carcare's price and market monitoring module, we monitor your inventory against the market and estimate the expected selling time of vehicles.
The Supplier’s market data partner in Sweden is Wayke Sweden AB. Markets monitored are wayke.se and blocket.se. If you do not have a subscription with Wayke you can subscribe for the addon market data. On all other markets Carcare operate in, the Supplier is it’s own market data provider.
Price and market monitoring classifies how difficult it is to sell each car in stock. This classification is made using algorithms based on market data, data from the Customer’s DMS and the Supplier’s own data and parameters. The Customer is provided access to a dashboard where it is possible to see the current status and trend of their stock. A statistics section called key figures presents the stock status over time. The Customer has the possibility to access and use partner services in Carcare. An example of such a partner service is the advertising of vehicles.
Carcare provides the possibility to do a purchase analysis on cars. There is a material basis presented in the purchase analysis, with the purpose of presenting the preconditions before a purchase is made. This is usually done before the car is tested and purchased.
The user receives a compilation of data from various sources in the purchase analysis, in order to enhance the ability to make a correct purchase. By simply making a search on the registration number, users can see information from all the Customer’s facilities connected to the purchase analysis in Carcare. A salesperson in Malmö, for example, can see if a potential customer has been to a facility in Gothenburg and made a purchase analysis there, and read notes from the salesperson in Gothenburg. Notes and purchase analyses made are thus visible between the Customer’s facilities so the users can communicate and view each other’s notes. The areas covered by the purchase analysis are presented below.
Valuation
A valuation from our market partner is displayed with a suggested market price together with a list of ads on similar cars on the market.
Analysis
Carcare presents whether the car is easy or difficult to sell for the retailer with different data based on market data, industry data and the customer’s DMS data. This provides possibilities for taking factors such as brand sales, geographical conditions, etc. into account.
Previous tests
All quick tests done in Carcare are presented if such are available on the registration number.
Notes
Users can save notes related to the purchase analysis in order for other users with access to the purchase analysis to take part of these at a later stage.
In order to be able to view data from the Customer’s other facilities, it is required that these are also connected to the purchase analysis module.
The Quick Test provides the opportunity to perform a basic test on the car through dynamic fields, questions and uploading of images. Thereafter, the test is saved and automatically linked to the car in Carcare.
The user has the possibility to perform a basic test on cars with the Quick Test module. A test consists of a number of questions where the user can provide its answers using different question types, such as free text or fixed answer options. Furthermore, it is possible to upload images to the test. A completed quick test can then be accessed between the Customer’s facilities if the user searches for the registration number, which is also available in the purchase analysis if one is performed. This requires that the searching facility has access to the purchase analysis and/or the quick test. It is possible to edit the set of quick tests, or set up different types of quick tests via the support function.
The Hub Module is a separate division of Carcare where the hub is interconnected with one or several Operational Modules of other divisions of the Customer. The purpose of a hub is to equip and to storage vehicles. A hub that prepares used cars for five other facilities is an example of this.
The Hub Module in Carcare is preceded by an Onboarding period. During the Onboarding period, information is collected and the Customer’s instance in Carcare is set up, whereafter the Customer goes live.
A number of owning facilities are linked to the hub and these facilities can then send cars to the hub for provisioning, either automatically or on demand.
The set-up of the hub module in Carcare includes a sketch of your process flow in Visio format where we go through all the steps of your operational process.
The Onboarding period normally ends with a follow-up meeting approximately 4-6 weeks after the live date, to make sure that the set-up has worked well. The Supplier determines when the Onboarding period starts and ends. The Supplier will assist with the set-up of the hub connection between the hub and the owning facilities, notifications, reminders, stations and locations in Carcare. Contact with Carcare support is included during the Onboarding period. Furthermore, the Supplier offers one training session online. Costs for travel time, training and travel expenses will be added for any on-site training.
A hub module monitors a predefined process flow interconnected with an operational module of another facility. Several facilities can use the same hub. The owning facility can monitor which cars that are on the hub and how fast the hub will complete its assignment. The hub on its end can track more granular statistics to see the different parts of the process.
Rules and alerts put in place to monitor the hub flow. Vehicles will be automatically tagged to track which owning facility the vehicle belongs to.
The vehicle’s step in the hub can be triggered from the owning facility or on the hub. External systems such as a DMS or other integrated systems can trigger events in Carcare as well. This enables a high degree of automation. An example of such an event is a stock transfer of a vehicle in the Customer’s DMS which then automatically changes the owning facility of the vehicle in the hub. Not everything is automated in the hub module. Some things are manual, like planning stations/actions on a vehicle and putting them in order. Stepping through a process is in some cases done automatically, in other cases manually from the Customer’s Carcare instance or via email.
Rules can be established to monitor the efficiency of the process flow. These rules can be of the change/move type or of the time type. These rule types trigger an email to the desired person or desired department. An alert is triggered in the same way, but only provides an alert in Carcare to let the user know that there is a deviation.
Rights are embedded in Carcare to provide different roles access to e.g., statistics.
In the DMS integration service, we assist with setting up and monitoring data between Carcare and your DMS.
The service includes setting up the integration and ongoing monitoring within the SLA. Any potential rebuilding of the integration is not included and will be added. Working time for maintenance of the integration due to changes in the DMS or at the Customer, as well as requests for additional functionality in the integration, will be added.
Carcare Systems Europe AB offers customers who are users of Carcare to join the service “Bidding Service”. The Bidding Service is available to all customers using Carcare with a connection to the Customer’s DMS. The Customer is referred in this Service Description as the “Car Dealer”.
The Bidding Service enables the Car Dealer to make a request via Carcare to acquire bids or expressions of interest from the auction platforms and other interested stakeholders for the purchase of vehicles (hereinafter referred to as “Recipients”) that are connected to Carcare for this purpose at any given time.
The current Recipients at any given time, are listed in the Bidding Service.
The Car Dealer may choose to make the request to all or only selected Recipients.
The request can be made by the Authorized Users of the Car Dealer.
Carcare forwards the Car Dealer’s request to the Recipients who are marked by the Car Dealer as recipients of the request in the Bidding Service in each individual case. The Car Dealer is responsible for the content of the Car Dealer’s request.
If Recipients are interested in bidding or expressing interest in the vehicle in question, the Recipient can choose to do so via Carcare or directly to the Car Dealer. The Car Dealer is responsible for the communication that the Car Dealer conducts with the Recipient. Carcare is not responsible for any ambiguities regarding the validity and content of the bid. Sales of vehicles takes place without further involvement of Carcare.
| Open bidding request | A possibility to set a target price and control whether bids can be submitted below this price. The Recipient has the possibility to see its bidding position and the highest bid placed. It is possible to place multiple bids. |
| Hidden bidding request | A possibility to set a target price and control whether bids can be submitted below this price. The Recipient does not have the possibility to see its bidding position and cannot see the highest bid placed during a pending bidding request. Only one bid per Recipient can be placed per bidding request. |
Recipients are advised by Carcare to indicate the type of bid made by the Recipient in their reply to the Car Dealer. Examples of bidding types are given below. The Car Dealer and the Recipient are responsible for ensuring that the type of bid, and the conditions that apply, are clear between the parties.
| Sharp bid | The Car Dealer receives a message that the vehicle can be purchased directly at the specified bid. The period of validity of the bid and any other conditions of the bid are specified by the Recipient (the bidder). An example of other conditions is a reservation for test protocols if such is not available at the time of bid. |
| Reserve price | The vehicle is put up for auction by the Recipient. The Car Dealer undertakes to sell the vehicle at the reserve price or at a higher bid. In case of a higher bid, the Car Dealer gets a higher price. The Car Dealer does not undertake to sell at a lower bid than the reserve price.
The time period of the auction and other conditions are specified by the Recipient. |
| Guaranteed price | The Car Dealer receives a guaranteed price for the vehicle. The vehicle is put up for auction. If the vehicle is sold at a higher price than the guaranteed price, the difference accrues to the Car Dealer. The guaranteed price still applies even if the auction does not exceed the guaranteed price. The Recipient must thus buy the vehicle regardless of the result at the auction.
The time period of the auction and other conditions are specified by the Recipient. |
| Estimated price | The Car Dealer receives an estimated final price for the vehicle. The vehicle is put up for auction. The Recipient will present the highest bid that the vehicle receives to the Car Dealer.
The time period of the auction and other conditions are specified by the Recipient. |
Carcare’s remuneration is based on the completed sales/disposals of vehicles that have been the subject of the Car Dealer’s request in the Bidding Service. Carcare will check the vehicles that have been the subject of the Car Dealer’s request against the Car Dealer’s DMS and the sales/disposals registered therein. The Car Dealer undertakes to give Carcare access to the Car Dealer’s DMS for the purpose of making these checks.
Certain Carcare Recipients are defined as “direct bidders”. In the event of a sale to a direct bidder who was the Recipient of the Car Dealer’s inquiry transfered via Carcare, the Car Dealer shall pay compensation to Carcare as follows:
| i) Carcare charges the Car Dealer a fee (see price list) per vehicle that the Car Dealer sells to the Recipient who is a local dealer (or other company belonging to the Recipient’s group) during a period of 90 days from the date of the transfer of the inquiry for bid in Carcare. |
| ii) The right to reimbursement applies to vehicles that have been the subject of a bid inquiry in Carcare submitted to the Recipient. |
| iii) A check of sales is made against the Car Dealer’s data in the Car Dealer’s DMS. Sales are based on the Car Dealer’s sales data (change of ownership in the domestic Vehicle Register is not a prerequisite). |
| iv) iv) If the Recipient, instead of acquiring the vehicle himself, resells the vehicle to another buyer, such disposal shall also be covered by Carcare’s right to variable compensation. In such a situation, it is the responsibility of the Recipient to report to Carcare that the vehicle has been sold. |
Carcare Systems Europe AB offers its customers using Carcare integrated with the customer's DMS, the possibility to inquire bids from auction platforms and other interested stakeholders for the purchase of vehicles via Carcare. An auction platform or another stakeholder for the purchase of vehicles may, in order to be included in the list of recipients of requests for bids from Carcare’s customers, join the "Bidding Service". Carcare's customer who submits a bidding inquiry is in this Service Description referred to as the "Car Dealer". The purchaser of Carcare's Bidding Service, as the recipient of requests is referred to herein, as well as in the Master Agreement for the Service, as the "Recipient".
Carcare will forward bid inquiries to the Recipient if the Recipient is indicated as a recipient and the request is considered relevant to the Recipient.
If the Recipient is interested in placing a bid or registering an interest in the vehicle in question, the Recipient may choose to do so via Carcare or directly to the Car Dealer.
The Recipient must clearly indicate in its bid to the Car Dealer the type of bid being made, as well as the time and other conditions that apply to the bid in question. The Recipient is responsible for its bids and all communication that the Recipient makes with the Car Dealer. Carcare is not responsible for any ambiguities regarding the validity and content of bids. Sale of vehicles takes place without further involvement of Carcare.
The Recipient shall specify in its response to the Car Dealer the type of bid the Recipient is making. Examples of bidding types are given below. The Car Dealer and the Recipient are responsible for ensuring that the type of bid and the conditions that apply are clear between the parties.
| Sharp bid | The Car Dealer receives a message that the vehicle can be purchased directly at the specified bid. The period of validity of the bid and any other conditions of the bid are specified by the Recipient (the bidder). An example of other conditions is a reservation for test protocols if such is not available at the time of bid. |
| Reserve price | The vehicle is put up for auction by the Recipient. The Car Dealer undertakes to sell the vehicle at the reserve price or at a higher bid. In case of a higher bid, the Car Dealer gets a higher price. The Car Dealer does not undertake to sell at a lower bid than the reserve price.
The time period of the auction and other conditions are specified by the Recipient. |
| Guaranteed price | The Car Dealer receives a guaranteed price for the vehicle. The vehicle is put up for auction. If the vehicle is sold at a higher price than the guaranteed price, the difference accrues to the Car Dealer. The guaranteed price still applies even if the auction does not exceed the guaranteed price. The Recipient must thus buy the vehicle regardless of the result at the auction.
The time period of the auction and other conditions are specified by the Recipient. |
| Estimated price | The Car Dealer receives an estimated final price for the vehicle. The vehicle is put up for auction. The Recipient will present the highest bid that the vehicle receives to the Car Dealer.
The time period of the auction and other conditions are specified by the Recipient. |
Carcare Systems Europe AB offers its customers who use Carcare integrated with the Customer’s DMS the opportunity to, via Carcare, make inquiries for collection of bids from auction platforms and other stakeholders for the purchase of vehicles. An auction platform or another stakeholder for the purchase of vehicles may, in order to be included in the list of recipients of inquiries for bids from Carcare’s customers, join the “Bidding Service”. A customer of Carcare who submits an inquiry of bids is referred to as “Connected Car Dealer” in this Service Description. The purchaser of Carcare’s “Bidding Service – direct bidder”, as recipient of inquiries, is referred to as the “Customer”, as in the main agreement regarding the service.
Carcare forwards inquiries from the Connected Car Dealer to the Customer if the Customer is connected in relation to the Connected Car Dealer in question. Carcare will not forward inquiries if the Connected Car Dealer has stated that the Customer shall not be included as recipient of the inquiry. The Supplier does not guarantee a certain number of inquiries to the Customer. If the Customer wishes to answer the inquiry, the Customer shall do so via the portal in the Service.
The Customer must clearly state in its bid to the Connected Car Dealer what type of bid is submitted and the time and other conditions that apply for the current bid. The Customer is responsible for its bids and all communication that the Customer carries out with the Connected Car Dealer. Carcare is not responsible for any ambiguities regarding the validity or content of the bid. Sale of vehicles takes place without further involvement of Carcare.
The Recipient shall specify in its response to the Car Dealer the type of bid the Recipient is making. Examples of bidding types are given below. The Car Dealer and the Recipient are responsible for ensuring that the type of bid and the conditions that apply are clear between the parties.
| Sharp bid | The Car Dealer receives a message that the vehicle can be purchased directly at the specified bid. The period of validity of the bid and any other conditions of the bid are specified by the Recipient (the bidder). An example of other conditions is a reservation for test protocols if such is not available at the time of bid. |
| Reserve price | The vehicle is put up for auction by the Recipient. The Car Dealer undertakes to sell the vehicle at the reserve price or at a higher bid. In case of a higher bid, the Car Dealer gets a higher price. The Car Dealer does not undertake to sell at a lower bid than the reserve price.
The time period of the auction and other conditions are specified by the Recipient. |
| Guaranteed price | The Car Dealer receives a guaranteed price for the vehicle. The vehicle is put up for auction. If the vehicle is sold at a higher price than the guaranteed price, the difference accrues to the Car Dealer. The guaranteed price still applies even if the auction does not exceed the guaranteed price. The Recipient must thus buy the vehicle regardless of the result at the auction.
The time period of the auction and other conditions are specified by the Recipient. |
| Estimated price | The Car Dealer receives an estimated final price for the vehicle. The vehicle is put up for auction. The Recipient will present the highest bid that the vehicle receives to the Car Dealer.
The time period of the auction and other conditions are specified by the Recipient. |
Add-ons can be purchased in addition to Carcare's modules when needed. The current add-ons available are presented below.
The delivery flow manages the car from sales to delivery. With this add-on, the Customer gets access to a separate flow to prepare the cars for delivery. It is also possible to book delivery of the cars in Carcare.
The supplier portal allows users to view specific stations’ cars and report them ready from Carcare. It is possible to automatically refresh the view if you should wish to place a screen to see which vehicles are at a specific station at the moment.
The purchasing state manages the car before the purchase. A separate state (menu selection) called purchases lights up where cars are usually stored in stations in a separate flow until the car arrives at the facility.
The Service Schedule add on keeps track of each vehicle’s service schedule that is in storage, to give alerts when it is time to perform a routine check on a vehicle.
Common actions include checking tire pressure and battery. The function is linked to a module in Carcare, such as the operational new car module. Carcare keeps track of when checks are due for new cars. These can then be marked as complete to track which cars have been checked and which cars have not. Alerts and rules can then be linked to potential delays.
Customized lists can be established and updated automatically with the Dynamic List function. The Customer has the possibility to choose which information to select in columns, based on a set number of information fields. It is possible for users to subscribe to the lists if the lists are public. However, the lists can also be private where only individual users or groups have access.
The Test booking function provides the possibility to schedule test bookings in a calendar to get an overview of everything that needs to be tested. It is possible for the bookings to be divided into different kinds of test types and/or locations.
With the transport addon you have access you transport bookings in Carcare. The addon is connected to one or several transport companies and requires one RPA module per transporter.
With the advertising addon you will be able to advertise vehicles on to selected market platforms. The Customer is responsible for having the appropriate contracts with the supplier of the market place which regulates data. Carcare will only approve to forward ads where the Customer is a direct customer to the market place. The Customer approves that Carcare forward the data that the Customer fills in to publish. This data will be sent to the marketplace.
With market data you will have access to data from the market place in Carcare. This addon enables subscription for other modules such as purchase analysis and price and market module.
With ROI dashboard you can compare sets of vehicles against each other over time.
With workorder planning notifications for planning will be automatically sent out. Leadtime for stations will be divided into waiting time and action time with the purpose to lower waiting times as much as possible.
In this section, the prices for modules and add-ons in Carcare are specified. Other prices may occur depending on choice of payment options and comitment period, see our customer agreement for details.
| Start fee | €749 / facility |
| Integration fee per DMS | €129 / month |
| Operational used car module | €299 / month and facility |
| Operational new car module | €299 / month and facility |
| An operational module where more than 3000 cars a year are sold, an additional 5 EUR per car is added. The number of cars is calculated on the basis of the number of cars registered in the relevant module in Carcare. | |
| Automated used car module | €129 / month and facility |
| Automated new car module | €129 / month and facility |
In order for a Customer to access the Price and Market Module, an automatic or operational module is required to connect the Price and Market module.
| Integration fee per DMS | €129 / month |
| Price and market module | €199 / month and module |
The price of the purchase analysis is set per facility. There is no limit of users who can use the module. If one purchase analysis is set on one facility, then the DMS data is retrieved from that facility. If more facilities are connected, data from all connected facilities will be analyzed in the purchase analysis.
| Integration fee per DMS | €129 / month |
| Purchase analysis | €149 / month and module |
The price of quick tests is set per facility. There is no limit of users who can use the module.
| Quick test | €59 / month and facility |
The price of a hub module depends on the number of facilities that are connected to the hub.
| Start fee new vehicles | €2500 / hub module |
| Start fee used vehicles | €2500 / hub module |
| Integration fee per DMS | €129 / month |
| Hub module new vehicles | €349 / month per connected facility |
| Hub module used vehicles | €349 / month per connected facility |
| Sale to central bidder | Included in Carcare operational used car module and automated used module |
| Sale to direct bidder | €25 / disposed vehicle |
| Bidder (Recipient of bidding inquiries) | To be agreed separately |
| Bidder (Recipient of bidding inquiries) | To be agreed separately |
| Delivery flow | €59 / month and module |
| Supplier portal | €59 / month and module |
| Purchase state | €59 / month and module |
| Service Schedule | €129 / month and module |
| Booking of tests | €129 / month and module |
| Dynamic lists | €59 / month and module |
| Transport | €59 / month and module |
| Advertising | €129 / month and module |
| Market data | €129 / month and module |
| ROI dashboard | €249 / month and module |
| Workorder planning | €129 / month and module |
The Supplier provides support and training by telephone, e-mail, via chat or support on-site. The support and training are initiated by the Customer. A minimum fee of 15 minutes is charged for support cases initiated.
| Support | €120 / hour |
| Training in Carcare | €120 / hour |
| Advertising and strategy consultation | €250 / hour |
Upon the Customer’s request, the Supplier will provide on-site visits. Prices for travels are specified here.
| Travel time | €85 / hour |
| Travel expenses, such as for for flights, hotel, train or taxi will be added. | |
This SLA contains the commitments regarding the level of service which can be guaranteed by the supplier. The SLA covers the reductions that apply in case of failure to meet the guaranteed availability.
The Service is a progressive web app (PWA) which can be added to the home screen and be used as an app in your phone. Taking into account the conditions stated below, the Service shall be available to the Customer every day (24/7) with an up time of 99 %, measured per month. The Service is considered as available when the user can use the Service in accordance with the intended service description.
Downtime (lacking availability) is measured from the time the defect notice is received from the Customer. Upon Customer’s defect notice the Supplier verifies whether there is a case of downtime.
If the Service is unavailable due to any of the following circumstances the Supplier is not responsible for the downtime:
– Interruptions due to updates of the Service.
– Unavailability caused by circumstances for which the Supplier is not responsible.
The objective is to plan interruptions for updates at times outside the Opening Hours.
The Supplier’s Opening Hours
Working days between 07-17.
The Service includes that the Supplier takes backups of the Customer’s instance as follows:
– Backup of any files which the Customer has uploaded to the Service is made at night hours once every 24 hours.
– Backup of databases in the Service is made every four hours around the clock.
The Supplier undertakes to check every day during the Supplier’s Opening Hours that backups of the Service are functioning and, if necessary, undertake efforts to rectify any defect. Maintenance is carried out on an ongoing basis in accordance with the Supplier’s maintenance plan.
The Supplier undertakes to start rectification of errors of the Service within 1 hour from receiving an error report from the Customer during Opening Hours. Error reports must be made via e-mail to [email protected] to telephone number +46 63-10 44 15 or via the chat in the Service. In the event of an alarm outside Opening Hours, rectification of errors is started 1 hour after opening the following weekday. Support is not covered by the agreement.
In the event of downtime for which Supplier is responsible, the Customer is entitled to a reduction of the fees for the part of the Service that was unavailable.
| Availability | % rate by which the monthly charge is reduced |
| 99 – 95 % | 20 % |
| 94,9 – 90 % | 30 % |
| < 90 % | 50 % |
In order for the Customer to use Carcare the Customer need one of the following browsers:
Apple iOS browser
Apple Safari
Google Chrome
Google Android browser
Mozilla Firefox
Microsoft Edge Chromium
Opera
Below you will find a list of sub-processors engaged by Carcare and for what purpose they process personal data.
Information which may be shared with sub-processors is for managing login, operation, monitoring, support, e-mailing, authorization control, data enrichment and communication in the Service.
Sub-processors are provided access to data solely to be able to deliver the functions that support the service, for which Carcare has engaged them. All other use of data is prohibited. The sub-processors must maintain the confidentiality of this data. Below you will find a list of the sub-processors that Carcare uses.
| Sub-processor | Location of processing of data | Purpose of processing of data |
| Microsoft | Europe | Personal data is stored in databases and files that are operating in Microsoft Azure together with Microsoft OneDrive. Import management in Carcare is also managed through Power Automate. |
| Sendgrid | U.S. (EU Standard Contractual Clauses) | E-mails sent via Carcare are sent using Sendgrid’s e-mail service. Personal data and notes occur in the e-mails. |
| Aloq AB | Sweden | Support, monitoring and RPA management are managed by Aloq, which therefore has access to personal data to be able to assist customers in support matters and monitor operational services. |
| 99x Technology | Sri lanka (EU Standard Contractual Clauses) | Development of the Carcare service is partly managed in Sri Lanka, who therefore has access to personal data for managing development, testing and launches. |
| CCT Sverige AB | Sweden | If users of Carcare chose to advertise via CCT in Carcare, the registration number will be transmitted to CCT. This is optional and is not activated as a standard/by default. |
